1800 681 168
ENQUIRE NOW
Register
Aluminium Louvres

Warranty

The information below includes everything you need to know about our product warranties. If you have any questions please call Stegbar on 1800 68 11 68.

7 Year Warranty

Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where you are not a "consumer" within the meaning of the Australian Consumer Law, the warranties referred to in the preceding paragraph do not apply. In addition to any rights and remedies that you may have under the Australian Consumer Law or any other law, all doors supplied by JELD-WEN Doors and Windows are covered by a 7 year warranty ("Warranty") from date of shipment by JELD-WEN. If a door proves defective by reason of faulty workmanship or materials within that warranty period, JELD-WEN Doors and Windows will repair or replace the door without charge. The Warranty shall not apply and to the extent permitted by law JELD-WEN shall not be liable: (1) if there is a failure to comply with the Company's Door and Window Instructions and Pre-finishing recommendations; or (2) for natural variations in the colour and texture of the timber, and normal show through of frame and core components in flush doors, which are not considered defects under the Warranty. Do not act on the basis of these instructions only as they are of a general nature rather than detailed instruction. Detailed instruction brochures for JELD-WEN products are available on request.

Click here to contact us. In order to claim under the Warranty you must: a. Contact us at the address below within the warranty period; or b. Contact the supplier within the warranty period; and c. Provide the original proof of purchase. This warranty does not include the cost of transportation to or from us.

GENERAL CONDITIONS

The product has been installed in accordance with the relevant Australian Standards and Stegbar recommendations.

  • The product has been maintained in accordance with Stegbar recommendations; see below.
  • The product has not been subject to misuse, abuse or neglect.
  • Stegbar standards and tolerances are not deemed defects. Information on these can be obtained from a Stegbar sales consultant.
  • Reinforced glass, toughened glass, float glass, laminated glass, painted glass, high performance glass, and framed mirror glass are covered by warranty against defects and degradation for a period of three years, but do require ongoing maintenance to not void the warranty.
  • Moving parts which wear out as a part of normal use are covered by warranty for a period of three years.
  • Surface finishes and parts which are damaged because construction site spillages are not removed or are carelessly removed, are excluded from this warranty.

PRODUCT SPECIFIC CONDITIONS


Windows and doors

The information shown on the reverse side of the Stegbar promotional label, attached to the glass on windows and doors must be adhered to.

Timber doors
  • Due to the natural colour variation in western red cedar, we cannot guarantee colour matching of cedar components.
  • The instructions printed on door labels and door cartons must be adhered to. Failure to do so may void the warranty.
  • Both faces and all four edges of doors must be sealed within one month from the date of delivery with two coats of paint or varnish per manufacturer's instructions.
  • Exterior doors must be treated with a finish specifically designed for external applications, preferably in light reflective colours.
  • Due to the nature of timber, doors may contain a warp of up to five millimetres across a two metre length.

Timber windows
  • Due to the natural colour variation in western red cedar, we cannot guarantee colour matching of cedar components.

Aluminium windows and doors
  • Product installed within 500m of the sea front should have a finish designed for the site. Failure to do so may void the warranty.
  • Stegbar meets the powder coating industry's accepted tonal variation guidelines for paint colours and anodised finishes on aluminium.

Showerscreens
  • Stegbar meets the powder coating industry’s accepted tonal variation guidelines for paint colours and anodised finishes on aluminium.

Splashbacks
  • Painted glass splashbacks may vary in colour due to the natural variations in the clarity of the glass and paint colour batching.

Glass
  • All glass supplied by Stegbar comply with AS/NZS 4667:2000 - Quality requirements for cut-to-size and processed glass.

Nanoclean
  • Stegbar Nanoclean Showerscreens Warranty applies to the EnduroShield glass coating treatment that is applied to the surface of the glass to help resist against water and stains.
  • This warranty does not cover the glass, hardware, installation or any other component of your showerscreen, other than the EnduroShield coating.