DIY Support Centre
Explore our in-depth articles, step-by-step how-to guides and FAQs to elevate your home improvement journey. Whether it's wardrobes, shower screens, or mirrors, we've got you covered.
How to: Shower Screens
Measuring an Opening for a Frameless Shower Screen Panel
Measuring an Opening for a Semi-Framed Shower Screen
Choosing between Clip vs Channel Frameless Shower Screen Panels
How to: Wardrobes
Measuring an Opening for Your Stegbar Galleria Wardrobe
How to Install Your New Wardrobe Safely
How to: Mirrors
Measuring Guide for a Stegbar Bathroom Mirror
What Height Should I Install My New Mirror?
Frequently Asked Questions
We've gathered all the essential details and the important things you need to know about Stegbar's DIY Buy Online products and services, covering everything from warranty information to delivery.
Explore our FAQs to find the answers you need.
Does Stegbar deliver to everywhere in Australia?
We deliver to many locations in Australia, however, we do not have delivery arrangements in place that cover the entire country. You can look up if your postcode is within our delivery area on our product page.
Do Stegbar deliver to apartment buildings or above ground floor residences?
Our courier partner will deliver to a specified loading dock or unloading area of an apartment complex. If you do not have an unloading area, you are required to be home to accept delivery.
Will delivery driver carry goods inside?
Our courier partner will deliver your order to the ground floor or your front door, excluding any steps/staircases, and lifts. You will be required to carry goods from the ground floor or your front door.
Do I need to be home for the delivery?
Great news, except for apartment buildings that do not have unloading areas, you do not need to be home for delivery.
Do you deliver on weekends?
We deliver on Monday to Fridays between the hours of 7am – 7pm. Unfortunately, we only deliver on weekdays.
How long does it take to get my order?
Once you have completed the online purchase process, an estimate of timeframe for delivery will be provided. Our lead times are approx 12-15 working days from placing your order.
Can I use a PO Box as a delivery address?
We do not accept PO boxes as a delivery address.
Can I pick up?
We do not offer a pick up collection service at this time.
What if my order doesn’t arrive or goes missing?
If your order doesn’t arrive, please complete our form & our DIY Buy Online support team members will contact you.
On my order, I have purchased multiple items, will I receive my order all at once?
If you have purchased more than one item, you will receive all items in one delivery.
What is the process after my order is placed online?
You’ll receive an order confirmation email confirming your order.
You will receive a delivery notification via email the day prior to delivery.
Once delivery is completed, you will receive a tax invoice within 48 hours.
What Online Payment Options does Stegbar offer?
We accept Visa and MasterCard.
When will I pay for my goods?
You will be asked for payment at time of placing your order.
When do I get my invoice?
You will receive an order confirmation at time of order placement. You will receive your invoice within 48 hours of your delivery.
MISSING PARTS OR DAMAGED GOODS FAQ
What happens if my order has missing or faulty parts?
If you happen to receive a product with missing or faulty parts, please fill out our form, and our DIY Buy Online support team will contact you.
What happens if my order is damaged?
If your products are delivered with any damage, we kindly request that you take photos or record a video to document the damage. In such cases, please refuse to accept the delivery and promptly reach out to us using our form.
If you notice that Goods are damaged after delivery, please take photos or a video clearly showing the damage and complete our form as soon as possible within 14 days of receiving your delivery.
What happens if I only receive part of my order or there are missing parts?
If you receive only part of the order or there are missing parts, complete our form. Our DIY Buy Online team will contact you to organise delivery of missing parts.
What happens if I’ve received the wrong items?
If you receive the wrong Goods, complete our form as soon as possible. We will offer to send you the correct item and arrange for the correct item to be delivered.
I have accidently damaged some of my items, what can I do?
How long will it take to receive replacements for damaged items?
You will receive replacement items for damaged items within 10 working days of completion of web form.
How long will it take to receive replacements for missing items?
You will receive replacement items for damaged items within 2-3 working days of completion web form.
CHANGE OF MIND FAQ
Can I change my mind?
Yes, you can change your mind and ultimately cancel your order within 48 hours of placing the order.
Please complete the form, so we can then cancel your order prior to processing. Please note that once a refund is processed it may take up to 14 working days to appear in your account depending on your banking institution.
Are there any cancelation fee's involved?
We will not charge you a cancellation fee if order is cancelled within 48 hours of order placement.
What is your online return change of mind policy?
We apologise that we cannot accept order cancellation due to change of mind after 48 hours.
When do I get my money if I cancel my order?
Please note that once a refund is processed it may take up to 14 working days to appear in your account depending on your banking institution.
The refund will be issued into the same credit card account you used when purchasing.
Can I change my order?
No problem. You will need to cancel your existing order within 48 hours of order placement by completing our form. You can then reorder the product you desire.
What is our Warranty Period?
When you choose Stegbar, you choose years of worry-free warranty coverage for your shower screen, wardrobe or mirror, with proper care.
What costs are covered with a warranty claim?
Should your product be deemed to fail, we will replace the faulty product at no charge.
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We look forward to helping you with your project.
You will receive an email confirming your enquiry number.
A Stegbar team member will contact you within two business days to discuss your project.